After a 2-7 business day processing time (2 weeks for wholesale, 6 weeks for wholesale soap), we ship all packages using the United States Postal Service. Upon shipment you will receive an email containing tracking information. This tracking information is active for the United States, Canada, Australia, UK, Belgium, Brazil, Croatia, Denmark, France, Germany, Israel, Spain, Netherlands, Switzerland, and New Zealand, but please note that packages are not technically required to be scanned at every stop along the way, and during high volume shipping times, facilities may be omitted from your package's travels. Once shipped, domestic (US) packages are typically delivered within a few days. International packages, if we're lucky, will arrive in 2-3 weeks. If we're unlucky, they will arrive in 4-6 weeks, so please order with ample time for pessimism.
All international customs are the responsibility of the buyer, just like any other form of sales tax. The cost will vary by value and location, so it's also your responsibility to research and be aware of what to expect. Try your local post office! There's no possible way for us to pay your country's import tax upon shipment, even if the cost of product and shipping included it. No, we won't consider lying on customs forms, because we don't need the possibility of jail time and thousands of dollars in fines. Sorry! Seriously, marking "gift" instead of "merchandise" on a US customs form is considered mail fraud and a felony offense, and the request of such action is considered conspiracy to commit tax fraud on your end. Not to be taken lightly. If you are in the states and would like to have a parcel shipped as a gift to someone oversees, you will have to have it shipped to yourself, then you will have to reship it as a gift to your party. Long Winter Soap Co., as a commercial entity, cannot legally drop ship gifts for you.
Our label printer is rather unsophisticated and prints only western characters (유니콘 방귀
loosely translates to "??" in Dymo-speak), so please be sure to give us an address that is accurately translated into western characters. Unless you'd like to teach us Korean. Oh, the adventures we'd have!
We only ship via the USPS. Orders under 13oz ship first class mail (2-5 business days in transit within the US) and orders over 13oz ship priority flat rate. All small orders go out in bubble mailers, and we've had great success in safely shipping orders this way. If for any reason you'd prefer yours to arrive in a box, just let us know and we'll be happy to upgrade. Just a heads up though, the invoice may very well double the shipping charge due to the weight of the box and packing material. (See why we ship in mailers?)
If you order enough to warrant a box instead of an envelope, please be aware that we recycle whatever packing materials we've horded from supply orders as cushioning in USPS priority flat rate boxes. If you'd prefer to not introduce Styrofoam (recycled as it may be) or krinkle paper into your home, just let us know, and we'll use crumpled paper instead.
A note on emergency Unicorn Farts. Please understand that we operate at an extremely high volume of sales for our size, and for us to drop everything and ship your last minute order Express is asking quite a lot. It's not that we don't love you and want Suzy to have Unicorn Farts on her birthday that you forgot about until this morning, it's that we love the 100 people who ordered before you just as much, and don't believe they'd appreciate a line-cutter. Would you?
Shipping worldwide six days a week!